A note from the Amenify team: Due to COVID-19, some of our policies below — including how Amenify cleaning pros gain access to your unit to complete a scheduled clean — have been updated. For the safety of you and your loved ones, your neighbors, and Amenify cleaning teams, please do not schedule an Amenify service if you have been feeling ill, have been diagnosed with COVID-19, or have had contact with someone who has. Please note, if Amenify cleaners come to your home to clean and there are concerns about illness, Amenify may reschedule your cleaning two weeks after your original service date. Please see here for our latest updates regarding COVID-19 policy.

Amenify Cleaning FAQs

 

How do I prepare my unit for an Amenify clean?

    • Amenify cleaning pros need access to countertops and floors. Please put away personal belongings.
    • The cleaning crew will not enter rooms with closed doors. Please close all doors to rooms you do not wish to be cleaned.
    • Please ensure unfriendly pets are safely secured. If left out, the crew may have to leave your unit before the clean is completed.
    • Please place trash and recycling in containers. The crew will not dispose of anything not already in a trash and/or recycling receptacle.
    • Please put dishes in the dishwasher so the sink is accessible.

What does an Amenify standard / subscription clean include?

Bedrooms & Common Areas

  • Vacuum, sweep, and mop floors and stairs
  • Dust accessible surfaces including window sills
  • Take out trash and recycling
  • Make the bed and change linens if left out on bed

Bathrooms

  • Wash, scrub, and sanitize the toilet, shower, tub, and sink
  • Clean countertops and mirrors
  • Take out trash

Kitchen

  • Clean countertops and sink
  • Load dishwasher if daily dishes are left in sink
  • Wipe down exterior of stove, oven, microwave, and refrigerator
  • Mop floors
  • Take out trash and recycling

What does an Amenify deep clean include?

Bedrooms & Common Areas

Everything in a standard clean, plus baseboards and interior of reachable windows as needed.

Bathrooms

Everything in a standard clean, plus a deeper scrub as needed.

Kitchen

Everything in a standard clean, plus interior of appliances as needed.

What are Amenify add-ons and what do they include?

Add-ons are extra services that may be added to an upcoming standard clean for an additional fee. Add-ons can be selected while booking a standard clean, or can be added after you book if you’re within the cutoff time before your cleaning appointment.

Current cleaning add-ons include:

  • Cleaning inside of microwave
  • Cleaning inside of oven
  • Cleaning interior glass on all reachable windows
  • Bathroom deep-clean
  • Kitchen deep-clean
  • Full home disinfect
  • Protective mask donation

What are Amenify chores and what do they include?

Current chores include:

  • Full home disinfect
  • Bathroom deep-clean
  • Kitchen deep-clean
  • Cleaning inside of microwave
  • Cleaning inside of oven
  • Cleaning interior glass on all reachable windows
  • Baseboard cleaning
  • Take out recycling
  • Take out trash
  • Change sheets
  • Protective mask donation

What if I want to book a move-out clean?

Amenify no longer offers move-out cleans because requirements vary widely between properties. Please reach out to your community management team for requirements and recommendations for companies to use for this service.

What days and times are Amenify cleans available?

Your community has a specific day of the week (M-F), called an Amenify Cleaning Day, on which Amenify services are available to be booked. By securing the cleaning teams’ time all day on this one day of the week, we produce added efficiency, and can offer you prices 50-60% below market rates!

Cleans must be booked at least four days in advance of the next upcoming Amenify Day. If an Amenify day is not available to select in the app, that means that all available services at your community have already been booked, or that you are past the booking deadline for that day.

To maintain these efficiencies, we currently do not offer specific time slots for cleans. All cleans take place during your community’s regular office hours. You can elect to receive a 30-minute heads up via call or text from the cleaning team prior to their arrival at your unit.

How long will my clean take?

Cleaning times vary based on size of your unit,  type of clean purchased, level of cleanliness upon arrival, and number of cleaners on site.

Scheduling & Billing FAQs

How much do cleaning services cost?

The cost of Amenify cleaning services is calculated based on the size of your home and type of clean purchased. Pricing is available through your Amenify app.

When will I be billed for a booked service?

The credit card you provided during sign-up will be charged within 24 hours after you registered, under the name Amenify.

When is my subscription billing date?

Your billing date will recur monthly on the date your initial payment went through.

How to I unsubscribe from a cleaning subscription?

You may unsubscribe through the Amenify app, or by reaching out to Amenify Customer Support via email at customersupport@amenify.com or via text at 720-735-0545. To cancel upcoming payments, Amenify Customer Support requires notice of cancellation two business days prior to your billing date.

Can I pause my subscription?

We can pause your monthly subscription so that you can easily resume it any time you like. Please reach out to Amenify Customer Support via email at customersupport@amenify.com or via text at 720-735-0545.

Can I skip a subscription cleaning appointment?

If you currently subscribe to a recurring cleaning plan, you may skip a clean through the Amenify app. If you would like to skip a clean but reschedule it for the next available Amenify Cleaning Day at your community, please reach out to Amenify Customer Support via email at customersupport@amenify.com or via text at 720-735-0545.  Amenify does not provide credits or refunds for skipped subscription appointments.

How do I cancel a one-time clean or chore?

Due to the schedule of our single service cleans, cancellation through our app is not available. If you must cancel an appointment, please reach out to Amenify Customer Support at least 1 business day before your appointment via email at customersupport@amenify.com or via text at 720-735-0545.

Amenify Cleaning Procedures

To provide you with the best cleaning experience, Amenify has established Official Procedures with our Cleaning Service Providers:

 

  • The Cleaning Team will not tolerate aggressive, abusive, or violent talk or behavior. If such treatment is exhibited, the Cleaning Team will exit the unit and the Resident’s subscription will be cancelled. 
  • The Cleaning Teams are not permitted to disable security alarms. If your alarm is set when the cleaning team enters, the team will leave and you will not be refunded. If this occurs, the Cleaning Team will inform your property manager.
  • The Cleaning Team will enter your unit using keys or access codes provided by your property manager. If you happen to be home, you are more than welcome to let them in yourself.
  • The Cleaning Team will do their best to clean your entire unit; cluttered areas will be skipped. Please review the “How to Prepare” list so the cleaning crew can provide you with the best clean. 
  • The Cleaning Team will not move your personal items to clean an area. 
  • The Cleaning Team is not permitted to open any closed doors. This is for the safety of the Resident and the Cleaning Team. 
  • If you believe part of your service was not completed up to the Amenify standard, take pictures and email customersupport@amenify.com so we can resolve your concern. The report must be submitted within 24 hours after the cleaning. 
  • Our Cleaning Team may not be able to complete the clean if pets are aggressive, poorly behaved, or otherwise inhibit the cleaning team. Our cleaning team will use their discretion to judge pet behavior and in the case of poor pet behavior the team may need to exit prior to completing your cleaning. If the team discontinues the clean due to poor pet behavior we will not send the Cleaning Team back to complete the cleaning and you will not be refunded for the clean.
  • The Cleaning Team will not handle or remove human or pet waste, or any other potentially hazardous material.

 

General Amenify Policies

 

To provide you with the best service experience, Amenify has established the official policies below with our cleaning service providers:

  • The cleaning team will enter your unit using keys or access codes provided by your property manager. If you happen to be home, you are more than welcome to let them in yourself.
  • Amenify cleaning pros are not permitted to disable security alarms. If your alarm is set when the cleaning team enters, the team will leave and you will not be refunded. If this occurs, the cleaning team will inform your property manager.
  • The cleaning team will do their best to clean your entire unit, but areas that are too cluttered may need to be skipped. Please review the “How to Prepare” FAQ so the cleaning crew can provide you with the best service possible. 
  • Amenify cleaning pros are not permitted to open any closed doors. This is for the safety of both the resident and the cleaning team. 
  • If you believe part of your service was not completed up to Amenify standards, take pictures and and email customersupport@amenify.com so we can resolve your concern. The report must be submitted within 24 hours after the cleaning.
  • Amenify cleaning pros may not be able to complete the clean if pets are aggressive, poorly behaved, or otherwise inhibit the cleaning team. Cleaning pros will use their discretion to judge pet behavior, and in the case of poor pet behavior, the team may need to exit prior to completing your clean. If the team discontinues the clean due to poor pet behavior, you will not be refunded for the clean but can reschedule a clean for a new day if you can assure your pet will be locked away safely.
  • Amenify cleaning pros will not handle or remove human or pet waste, bodily fluids, illegal substances, or any other potentially hazardous material.
  • Amenify cleaning pros will not complete services if they find pests (roaches, bedbugs, etc.) in the unit. If a cleaning team observes pests in the unit, we will report those concerns to the onsite management team and the issue will need to be addressed prior to the cleaning team servicing the unit again.   
  • Amenify cleaning pros will not tolerate aggressive, abusive, or violent talk or behavior. If such treatment is exhibited, the cleaning team will exit the unit and any existing resident subscription will be cancelled for the safety of residents, neighbors, and cleaning pros.
  • If your clean cannot be completed due to one of the reasons listed above, the Amenify team will let you know about opportunities to correct the situation and to reschedule your service. If rescheduling is not an option or is not preferred, you will be refunded the price of your service up to 85%. You will be charged a 15% fee to account for provider travel time and time attempting to complete your service.

Scheduling Policies

  • Skipped cleans: If you choose to skip your clean, the clean can be rescheduled to an available cleaning day at your community. Please reach out to Amenify Customer Support via email at customersupport@amenify.com, or text at 720-735-0545, to reschedule. We do not refund for cleans that were skipped by resident request.
  • Missed cleans: If your service was missed for any reason, an Amenify representative will provide a reschedule opportunity on an available cleaning day at your community. Please reach out to Amenify Customer Support via email at customersupport@amenify.com, or text 720-735-0545, to reschedule your service. 
  • Cleaning days that fall on holidays: If your scheduled cleaning day falls on a holiday, an Amenify Customer Support representative will reach out to provide you with reschedule options.

Contact Us

For all additional questions on our services, please contact us by email or text. The Amenify Customer Support Team responds within 24 hours, Monday through Friday, between 8:30 a.m. and 5:30 p.m. Mountain Standard Time. We look forward to hearing from you!

Email: customersupport@amenify.com
Text: (720) 735-0545