Deep Cleaning Services

While Amenify will often send the same cleaner repeatedly to the same apartment communities when the resident ratings are good, it cannot commit to sending the same cleaner for a couple of reasons. First, the schedule of an individual cleaner may vary based on the day(s) of the week and/or times of day when available. Additionally, the number of units to be cleaned at each location (each community) also varies week-to-week and may require changes in schedules to effectively complete all cleanings.

You do not need to be home for Amenify to service your apartment.

In many cases, Amenify has a relationship with the community such that we are able to get the keys from property management for those units scheduled for service.

In other cases, Amenify will need instructions from you regarding how to access your unit. Common options include providing a passcode for your door or leaving your key somewhere accessible, such as under a doormat, in a lockbox, or with an immediate neighbor. In these situations, you can often add those instructions via the Amenify App or respond to a message (text or email) asking for that information.

The pricing for apartment cleanings can be found in the Amenify App when selecting the type of cleaning. The actual price is determined by a number of factors, including the number of bathrooms, the number of bedrooms, frequency of service (one-time or subscription), day of service (if the Amenify Day at your community or not), and location.

Our Trusted Pros take precautions to keep accidents from happening during your service. We do recommend putting away or securing any valuables or items of sentimental importance before your cleaning service.

If there should be any issues during your clean and an item should be damaged or broken, our Trusted Pros report it and we will contact you as soon as possible. Of course, if you should find any issues after your clean, please contact the Amenify Concierge team by emailing concierge@amenify.com, or by texting 719-767-1963.

Our Trusted Pros are onsite to clean during your community's leasing office business hours, which are typically between 9am - 5pm or 10am - 6pm. You can normally find your community's leasing office business hours on your community's website.

We do not provide specific appointment times as the flexibility allows our Trusted Pros to be more efficient and enables Amenify to offer you prices 50-60% below market rates. We currently are unable to honor special requests for an estimated time of arrival.

We have lots of information here about what Amenify does, yet it is also important to share a little about what the cleaners do not do. First and foremost, the cleaners can only perform the work scheduled in advance. Amenify is structured to support apartment life. As a result, we are not providing a maid service with a customized list of tasks.

Amenify's different levels of service are particularly focused on the bathroom(s) and kitchen along with floors throughout each unit. Additionally, Amenify offers a number of add-on options, many of which are cleaning activities only performed once in a while.

Examples of cleaning tasks not offered by Amenify at present include:

- Closets / Pantries (organizing and/or cleaning)

- Fans (dusting)

- Hazardous Waste / Chemicals (clean up or disposal)

- Outside of Windows

- Top of Refrigerator

Cleaning times vary based on a few factors, including size of your unit, type of clean purchased, level of cleanliness upon arrival, and number of cleaners on site.

Your community has a specific day of the week (Monday through Friday), called an Amenify Day or Cadence Day, on which Amenify services are available to be booked at discounted rates. By dedicating our Trusted Pros on this one day of the week, we produce added efficiency and can offer you prices 50-60% below market rates! To maintain these efficiencies, we currently do not offer specific time slots for cleans. All cleans take place during your community’s regular office hours, typically 9am-5pm or 10am-6pm local time.

At most communities, it is also an option to book Amenify services on the non-Amenify (Cadence) days for the normal (non-discounted) rates. This allows you to choose the day of the week that best matches your schedule.

Cleans must be booked at least two (2) business days in advance of the service day. If the next Amenify Day is not available to select in the app, that means that it is past the booking deadline or all available services at your community have already been booked.

An Amenify Deep Clean, which lets our Trusted Pros take care of your place while you relax, includes the following items:

Kitchen

• Deep scrub countertops and sink

• Load dishwasher (if dishes left in sink)

• Wipe exterior of appliances and cabinets

• Wipe under stove grates and range hood (if applicable)

• Take out trash / recycling

• Mop floors

Bathrooms

• Deep wash, scrub, and sanitize the toilet, shower, tub, sink, and grout

• Clean countertops and mirrors

• Mop floors

Bedrooms

• Make the bed and change linens (if on bed)

Common Areas

• Vacuum, sweep, and mop floors and stairs

• Dust accessible surfaces, including window sills and blinds

• Take out trash / recycling

• Wipe baseboards, doors, and door frames

• Clean interior of reachable windows

After each service, residents are prompted to provide a rating and review. Amenify uses this information along with direct feedback to the Concierge Team (Amenify customer service) to give feedback to the Trusted Pros and the service provider companies.

Yes, tips can be added via the Amenify App. Alternatively, Residents can provide tips to the Trusted Pros by giving cash at the time of service.

Amenify asks that you safely secure your pets. Otherwise, the cleaners may have to leave your unit before your cleaning is complete.

As a pet parent, you best know how your pet behaves around strangers, although please remember that everyone's comfort with pets varies. Additionally, the need for securing a pet is likely far more important if you are not at home during the time of service. Examples of securing your dog(s) or cat(s) may include putting her or him in a cage, in a bathroom, or in a specific room, such as a bedroom.