Amenify Engineering & Product overview
Amenify is a technology driven, reliable, scalable, data driven and secured in-home service platform that makes residential living easy. Our marketplace technology platform and tools power local businesses to scale to millions of apartment homes across the U.S. We currently serve more than 120,000+ homes in 25+ cities in the US with 8,000+ Five-Star ratings.
Following is an overview of the Amenify Technology platform:
Our customer centric products run on a highly available, scalable, and secured infrastructure running on AWS.
We follow a loosely coupled, stateless, multi region and load balanced Microservices architecture running on a managed elastic Kubernetes service cluster.
We take a very data driven approach to our Engineering and use Machine learning to provide maximum value to our customers including but not limited to Dynamic pricing, dispatching engine to connect the right supply with right demand, dynamic route planning and optimization for drivers for maximum marketplace efficiency, ETA prediction, Fraud detection & prevention and more.
We currently offer 5 major internal and external facing products - Amenify Resident App, Provider web app, Service pro app, Concierge internal admin portal and Amenify internal admin portal. Let’s take a quick look at these products from the point of view of the lifecycle of an Appointment i.e. from creation to completion.
The Amenify resident app is used by the resident users across the apartment communities in the US to book cleaning, chores, meal delivery and car washing appointments. We currently provide monthly wallet credits to select communities to support your one time appointments and the subscription service. Once you create an appointment, you can mark it as your favorite for a quick checkout next time. The app supports real time notifications to keep you up to date on your upcoming appointments and the location of the service pro, allows quick chat with service pros when they are around for your appointment and provides in app concierge service support.
The Amenify Provider portal is used by Service provider companies who start with us by filing a simple application form followed by an approval and onboarding process. The service providers are able to look at their upcoming appointments, see their Service pros team, set their availability over the next several weeks and assign Service pros to these appointments. At the heart of this flow is our dispatching engine that balances supply with demand with auto or manual fallback to secondary Service providers for that market. The Service providers can also plan inventory and create meals through the menu manager apart from being able to view the status of their appointments, key performance indicators for their business and tips for their team. We pay the service providers in a timely manner through an automatic payments system.
The Amenify Service pro App allows service pros in the field to complete their appointments on time. We use a route optimization algorithm for increasing marketplace efficiency in completing maximum appointments in a given period of time. The appointment state management and checklists feature allows the service pros to complete their appointment in a step by step manner that is also shown to the residents for transparency. The app also allows the Service pros to chat with the residents at the time of need, allow them to keep their profile up to date to create trust with the residents and also view their tips.
The Amenify Concierge admin is an internal portal to help our support team provide high quality and timely support to our resident users and providers. The team is able to view appointments, their details, parent orders and the lifecycle of these appointments. A concierge admin can see order line items and financial transactions for all orders and also access subscription, orders and appointments information for a given resident user before rescheduling an appointment or offering a refund. This allows them to be nimble while providing real time support. The portal also allows the internal team to look at all the live communities and their service offerings and allow creation of a one time or recurring marketing or credit campaign for one or multiple communities and users that meet a specific criteria.
The Amenify internal admin portal is a secured and fully Audited internal administration portal for managing Communities, Services, schedules, appointments, users, payments, pricing, coupons, periodic tasks, product feature launch flags, ratings / reviews, mapping technologies and more. We have invested time in automating a lot of manual work to gain efficiencies across the board such as in scraping, ingesting and launching 100’s of new communities and markets in a short amount of time with dynamic pricing, dispatch engine and automated payments at the heart of demand and supply management. We have also invested time in building the right abstractions for quickly being able to add new service verticals and their flavors as well as Property data integration pipelines with third party companies.
To know more about Amenify, how to sign up as a resident, service provider or a property manager, or to find your community and applicable services in your community, you can go to www.amenify.com and visit our Blog. Stay tuned for more Engineering and Product updates.
