Question 1

Can I get the same cleaner again? Can I get the same cleaner every time?

Accepted Answer

While Amenify will often send the same cleaner repeatedly to the same apartment communities when the resident ratings are good, it cannot commit to sending the same cleaner for a couple of reasons. First, the schedule of an individual cleaner may vary based on the day(s) of the week and/or times of day when available. Additionally, the number of units to be cleaned at each location (each community) also varies week-to-week and may require shifts in schedules to effectively complete all cleanings.

Question 2

Do I need to be home for the service? How do you get the key for or access to my apartment?

Accepted Answer

You do not need to be home for Amenify to service your apartment.

In many cases, Amenify has a relationship with the community such that we are able to get the keys from property management for those units scheduled for service.

In other cases, Amenify will need instructions from you regarding how to access your unit. Common options include providing a passcode for your door or leaving your key somewhere accessible, such as under a doormat, in a lockbox, or with an immediate neighbor. In these situations, you can often add those instructions via the Amenify app or respond to a message (text or email) asking for that information.

Question 3

What is the pricing for cleaning? How is the price determined?

Accepted Answer

The pricing for the cleaning can be found in the Amenify App when selecting the type of cleaning. The actual price is determined by a number of factors, including a number of bathrooms, a number of bedrooms, frequency of service (one-time or subscription), day of service (if the Amenify Day at your community or not), and the metro area.

Question 4

What if an item is broken or damaged during my cleaning service?

Accepted Answer

Our Trusted Pros take precautions to keep accidents from happening during your service. We do recommend putting away or securing any valuables or items of sentimental importance before your cleaning service.

If there should be any issues during your clean and an item should be damaged or broken, our Trusted Pros report it and we will contact you as soon as possible. Of course, if you should find any issues after your clean, please contact the Amenify Concierge team by emailing concierge@amenify.com, or by texting 719-767-1963.

Question 5

What time will my cleaning service occur?

Accepted Answer

Our Trusted Pros are onsite to clean during your community's leasing office business hours, which are typically between 9am - 5pm or 10am - 6pm. You can normally find your community's leasing office business hours on your community's website.

We do not provide specific appointment times as the flexibility allows our Trusted Pros to be more efficient and enables Amenify to offer you prices 50-60% below market rates. We currently are unable to honor special requests for an estimated time of arrival.

Question 6

What does the cleaner not do?

Accepted Answer

We have lots of information here about what Amenify does, yet it is important to also share a little about what the cleaners do not do. First and foremost, the cleaners can only perform the work scheduled in advance. Amenify is structured to support apartment life and provides a surface-focused cleaning service that targets the high-traffic areas at an affordable price. As a result, we are not providing a maid service with a customized list of tasks.

Amenify's different levels of service are particularly focused on the bathroom(s) and kitchen along with floors throughout each unit. Additionally, Amenify offers a number of add-on options many of which are cleaning activities only performed once in a while.

Examples of cleaning tasks not offered by Amenify at present include:

- Closets / Pantries (organizing and/or cleaning)

- Fans (dusting)

- Hazardous Waste / Chemicals (clean up or disposal)

- Outside of Windows

- Top of Refrigerator

Question 7

How long will my clean take?

Accepted Answer

Cleaning times vary based on a few factors, including size of your unit, type of clean purchased, level of cleanliness upon arrival, and number of cleaners on site.

Question 8

What days and times are Amenify cleans available? What is an Amenify Day or Cadence Day?

Accepted Answer

Your community has a specific day of the week (Monday through Friday), called an Amenify Day or Cadence Day, on which Amenify services are available to be booked at discounted rates. By dedicating our Trusted Pros on this one day of the week, we produce added efficiency and can offer you prices 50-60% below market rates! To maintain these efficiencies, we currently do not offer specific time slots for cleans. All cleans take place during your community’s regular office hours, typically 9am-5pm or 10am-6pm local time.

At most communities, it is also an option to book Amenify services on the non-Amenify (Cadence) days for the normal (non-discounted) rates. This allows you to choose the day of the week that best matches your schedule.

Cleans must be booked at least two (2) business days in advance of the service day. If the next Amenify Day is not available to select in the app, that means that it is past the booking deadline or all available services at your community have already been booked.

Question 9

What does move out cleaning include?

Accepted Answer

Amenify offers a comprehensive, one-time Move Out Clean service that is intended to be provided after the resident(s) moves out all furnishings and belongings.

Kitchen

Deep scrub countertops and sink

Wipe exterior of appliances and cabinets

Clean inside of the refrigerator

Clean inside of microwave and oven

Clean inside of the cabinets

Wipe under oven grates and range hood (if applicable)

Take out trash / recycling

Mop floors.

Bathrooms

Deep wash, scrub grout, and sanitize the toilet, shower, tub, and sink

Clean inside of the cabinets

Clean countertops and mirrors

Mop floors

Common Areas / Everywhere

Vacuum, sweep, and mop floors and stairs

Dust accessible surfaces, including window sills and blinds

Take out trash / recycling

Clean baseboards to expose dust, dirt, and hair before cleaning floors

Clean doors and door frames

Dust blinds and vents

Interior of reachable windows

Note that Amenify will not cover any (or all) deductions from the security deposit as the specific requirements vary from community to community and this service does not cover damage to the unit (holes in wall, extensive wear and tear, stained floors, abandoned property, etc…). Amenify’s Move Out Clean, though, is extremely detailed and will substantially improve the look and feel of a unit.

Question 10

What does a deep clean include?

Accepted Answer

An Amenify Deep Clean, which lets our Trusted Pros take care of your place while you relax, includes the following items:

Kitchen

Deep scrub countertops and sink

Load dishwasher (if dishes left in sink)

Wipe exterior of appliances and cabinets

Wipe under oven grates and range hood (if applicable)

Take out trash / recycling

Mop floors

Bathrooms

Deep wash, scrub grout, and sanitize the toilet, shower, tub, and sink

Clean countertops and mirrors

Mop floors

Bedrooms

Make the bed and change linens (if on bed)

Common Areas

Vacuum, sweep, and mop floors and stairs

Dust accessible surfaces, including window sills and blinds

Take out trash/recycling

Wipe baseboards

Clean doors and door frames

Interior of reachable windows

Question 11

What does a standard cleaning include?

Accepted Answer

An Amenify Standard Clean, which lets our Trusted Pros take care of your place while you relax, includes the following items:

Kitchen

Clean countertops and sink

Wipe exterior of stove, oven, microwave, and refrigerator

Mop floors

Bathrooms

Wash, scrub, and sanitize the toilet, shower, tub, and sink

Clean countertops and mirrors

Mop floors

Bedrooms

Make the bed and change linens (if on bed)

Common Areas

Vacuum, sweep, and mop floors and stairs

Dust accessible surfaces including window sills

Take out trash and recycling

Question 12

How does Amenify evaluate the cleaners? How do I provide a rating for my cleaner?

Accepted Answer

After each service, residents are prompted to provide a rating and review. Amenify uses this information allows with direct feedback to the Concierge Team (Amenify customer service) to give feedback to the Trusted Pros and the service provider companies.

Question 13

How much to tip cleaning service?

Accepted Answer

At present, residents can provide tips to the Trusted Pros simply by giving cash at the time of service. We are currently developing an enhancement to the Amenify app that will allow residents to provide tips. This new feature will become available during the first quarter (Q1) of 2022.

Question 14

Will I be notified when my cleaning and/or chores are done?

Accepted Answer

Yes, in addition to pre-appointment messaging re-confirming a scheduled service, you will be notified when cleaning or chore service is complete. That notification may depend on your designated preference - mail, text, or push notification via the Amenify app.

Question 15

What to do if I have pets at home? Where does my dog or cat go for the cleaning?

Accepted Answer

Amenify asks that you safely secure your pets. Otherwise, the cleaners may have to leave your unit before the cleaning or chore service is complete.

As a pet parent, you best know how your pet behaves around strangers although please remember that everyone's comfort with pets varies. Additionally, the need for securing a pet is likely far more important if you are not at home during the time of service. Examples of securing your dog(s) or cat(s) may include putting her or him in a cage, in a bathroom, or a specific room, such as a bedroom.

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