What is Amenify?
Amenify is a platform that simplifies your apartment living by delivering in-home services to your doorstep. Through the platform, you can book apartment cleaning, dog walking, personal training, and massage therapy, as well as gain access to discounted services in your community.
Who do I contact if I need help enrolling or booking services?
Amenify’s Concierge is available to all residents. You can call or text 877-824-5315, or email email@example.com with any and all questions!
What hours is your Concierge available?
Our Concierge can be reached Monday through Friday between 7:00am and 5:00pm Pacific Time.
How do I manage my bookings?
Under the “Bookings” tab in the upper right hand corner of your screen, you can change, edit or update your bookings. You can also reach out to our Concierge to help you reschedule, cancel, or add a new appointment.
What is the cancellation policy?
You may cancel a service up to 24 hours in advance. If your request to cancel is received less than 24 hours prior to the scheduled time of service, a fee may apply.
How do I cancel or deactivate my Amenify account?
Please email firstname.lastname@example.org with “Cancel” in the subject line to deactivate your account.
Are your providers insured?
You bet. We thoroughly vet all providers, and partner with only the best service providers around. They are always bonded and insured.
What is your holiday schedule?
In observance of National Holidays, we are closed on the following days:
New Years Day: Jan. 1
Memorial Day: The last Monday of May
Independence day: July 4
Labor Day: The first Monday of September
Thanksgiving: The fourth Thursday of November
Christmas Eve: Dec. 24
Christmas Day: Dec. 25
New Years Eve: Dec. 31
Can I leave a tip?
Tips are always welcome! Just come back into your Amenify account within 3 days after a service and you'll be prompted to leave a rating and a tip.
When will I be charged for a service?
The credit card linked to your account will be charged three business days after the service is completed for most services. For subscription services, you will be charged on the first of the month.
Where can I see and edit my current payment information?
Under your profile tab in the upper right-hand corner of your screen, you can find the “Payments” tab. There you can change, edit or update your payment information.
How do I see what I have been billed for?
Access the “Bookings” tab in the upper right-hand corner of your screen and click “Invoices” to view your invoice history. Here you will be able to see all transactions made under your account. Please note, you will be billed for a service three business days after the service is completed.
Do I need to be home for an apartment cleaning?
When can I expect the cleaning team to arrive?
What does a regular cleaning include?
Do you do deep cleans or move out cleanings?
What does a deep cleaning include versus a regular cleaning?
How does your dog walking service work?
We offer group dog walks for your furry friend. Choose between a group potty break (up to 30 minutes) or group adventure outing (approximately 1 hour) either 3 or 5 times per week. This allows us to provide consistency by making sure your dog walks with the same person every time. They’ll also get familiar with the dogs they walk with and form positive social habits and dog friends!
When do I get billed for dog walking?
Monthly. You will be billed on the first of every month.
How do I cancel my dog walking subscription?
We need two weeks’ notice if you are canceling your dog walk subscription. We reserve the right to charge the full months’ subscription for less notice.
Can I cancel individual walks?
Yes you can cancel individual walks but there will not be a partial refund for that walk. We really want to encourage consistent walks for each dog so that their schedule is not disturbed. If you know you will be taking them on an extended trip, we would certainly be willing to work with you. Please contact email@example.com and let us know what you need!
Can I meet with the personal trainer before I commit?
Yes, we require