Who do I contact if I need help enrolling or booking services?
Amenify’s Concierge is available to all residents. You can email firstname.lastname@example.org with any and all questions!
What hours is your Concierge available?
Our Concierge can be reached Monday through Friday between 7:00am and 5:00pm Pacific Time.
How do I manage my bookings?
Under the “Bookings” tab in the upper right hand corner of your screen, you can change, edit or update your bookings. You can also reach out to our Concierge to help you reschedule, cancel, or add a new appointment.
What is the cancellation policy?
You may cancel a service up to 24 hours in advance. If your request to cancel is received less than 24 hours prior to the scheduled time of service, a fee may apply.
How do I cancel or deactivate my Amenify account?
Please email email@example.com with “Cancel” in the subject line to deactivate your account.
Are your providers insured?
You bet. We thoroughly vet all providers, and partner with only the best service providers around. They are always bonded and insured.
What is your holiday schedule?
In observance of National Holidays, we are closed on the following days:
New Years Day: Jan. 1
Memorial Day: The last Monday of May
Independence day: July 4
Labor Day: The first Monday of September
Thanksgiving: The fourth Thursday of November
Christmas Eve: Dec. 24
Christmas Day: Dec. 25
New Years Eve: Dec. 31
Can I leave a tip?
Tips are always welcome! Your service provider receives 100%. Just come back into your Amenify account within 3 days after a service and you’ll be prompted to leave a rating and a tip.
When will I be charged for a service?
Each service is billed differently, please note the language upon booking your service within the resident portal or application. There is a refund window for each service, and you can cancel services at any time. Please note that for subscription services, your services are paid in advance, and the cancellation will take effect at the next billing cycle(similar to a gym membership). Please review our detailed Terms of Service.
Where can I see and edit my current payment information?
Under your profile tab in the upper right-hand corner of your screen, you can find the“Payments” tab. There you can change, edit or update your payment information.
How do I see what I have been billed for?
Access the “Bookings” tab in the upper right-hand corner of your screen and click“Invoices” to view your invoice history. Here you will be able to see all transactions made under your account. Please note, you will be billed for a service 3 business days after the service is completed.
How does cleaning work?
What’s included in a cleaning?
How much is a cleaning service?
Do I need to be home for an apartment cleaning?
When can I expect the cleaning team to arrive?
Can I modify what’s included or book a one-time cleaning?
What if my cleaning was not a ‘five-star’ experience?
Are your providers insured?
Still have questions?
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