For years, home services have been messy and fragmented. A resident might use one app for food delivery, another for cleaning, a separate one for moving, and yet another for handyman services. Property managers, on the other hand, have little visibility into the performance of these vendors. Even the service providers often struggle with inefficiencies caused by disconnected systems.

Amenify’s technology is solving this exact problem. Agentic systems and AI are already transforming resident experiences. As network effects and distribution emerge as the real differentiators, Amenify is positioned to become the infrastructure layer for in-home services and resident commerce—powered by deep integrations and real-world scale.

Agentic AI Commerce — Maddie AI

Maddie is Amenify’s AI agent, designed to remove friction for how residents and property managers discover, book, and manage home services and products. Maddie is deeply integrated with Amenify’s proprietary datasets, APIs, and deep partner / merchant network. Built and trained in-house on Amenify’s proprietary datasets, Maddie used OpenAI’s API + LLMs customised for resident and property manager use cases.

How Maddie Works:

Context-aware → Knows resident, property, and service history for personalised responses.
Multi-channel → Accessible on web, SMS, and phone.
Instant fulfilment → Tied directly to Amenify’s dispatch engine, pricing, and internal systems for real-time confirmation.
Commerce-ready → Can recommend, upsell, and transact across services + products

AI/ML Impact Across Amenify

AI and Machine Learning are woven into the core of Amenify operations. Here’s how:

Operational Efficiency → AI-driven intelligent dispatching + routing has boosted daily Service Pro jobs by 45%, reducing idle time and travel costs.
Customer Satisfaction → AI-enhanced support automation (ticket summarisation, sentiment analysis, chatbots) has cut resolution times, driving a 55% faster MTTR and higher CSAT.
Fraud Prevention → AI-powered risk scoring detects duplicate accounts, fake profiles, and abusive reviews, eliminating 75%+ fraudulent activity and protecting platform trust.
Employee Productivity → Generative AI (ChatGPT Premium, Synthesia, DALL·E, GitHub Copilot) empowers employees to work smarter, leading to a 39% efficiency gain across content, training, and engineering tasks.
Marketing Personalisation → Machine learning models fuel hyper-targeted resident campaigns, increasing engagement and retention by tailoring offers to resident behavior, preferences, and location.

Impact of AI in Numbers

These numbers highlight the impact of AI, ML and Agentic commerce in general to Amenify’s engineering, operational reach, and resident impact.

Engineering

Amenify’s engineering foundation is built for scalability, reliability, and peak performance. Every request, transaction, and integration is meticulously monitored, ensuring seamless experiences for residents and high operational efficiency. Leveraging cutting-edge AI, Amenify accelerates development, drives deep automation, and empowers intelligent decision-making—creating a smarter, faster, and more personalized service experience for every resident, every time.

Operations

Amenify operates one of the largest resident services networks in the U.S., with operational excellence embedded at its core. Leveraging AI , Amenify continuously optimizes service delivery, pricing, automating processes and enhancing decision-making to ensure the highest levels of efficiency and resident satisfaction.

Customer Support

Resident trust lies at the heart of Amenify’s platform, which is why we’ve meticulously engineered a support system designed for scale, speed, and satisfaction. With AI-powered tools and a seamless integration of technology, we ensure that every resident receives prompt, reliable, and personalized assistance, all while maintaining the highest standards of service quality.

Marketing

Amenify’s marketing engine is fully data-aware, context-driven, and automated, designed to scale seamlessly across millions of residents. By harnessing advanced analytics and real-time insights, it delivers personalized, targeted messaging that adapts to each resident's unique preferences and needs.

Amenify’s new Food & Grocery Service

Amenify’s new Food & Grocery service is fully engineered in-house, providing end-to-end control over the resident experience—from ordering to delivery. Built entirely by Amenify, this service leverages AI-powered tools to optimize ordering flows, intelligent dispatch, real-time tracking, and customer support.

National Coverage → Operating in 1,000+ cities with a 99% completion rate.
Proprietary Data Layer → 1M+ restaurant & grocery menus, including all major chains, structured into our marketplace.
Intelligent Dispatch → AI driven dispatching, routing, and ETA accuracy.
Real-Time Tracking → Residents track orders live with full transparency.
Integrated Support → Issues resolved instantly through Amenify’s concierge + AI-powered support.
Unified Wallet & Credits → Residents use Amenify credits seamlessly across food, groceries, and other services.

ACommerce - Amenify’s eCommerce platform

Amenify’s ACommerce introduces a seamless eCommerce layer directly into the resident experience, powered by AI to offer personalized, intuitive shopping and service interactions. By leveraging AI, ACommerce anticipates resident preferences, curates relevant offerings, and optimizes the shopping journey, ensuring a smooth and highly personalized experience from start to finish.

5000+ curated products across home, wellness, kitchen, fitness, electronics, kids, pets, and fashion.
Amazon Integration → Residents can buy any Amazon-listed product via ACommerce and utilize Amenify credits.
Built from the ground up with complete infrastructure:

SKU and store management
Ordering flows
Payments and credits integration
Fulfilment, delivery tracking, and live support

Unified experience → works alongside Amenify credits, subscriptions, and services.
Omnichannel marketing integration → email, SMS, push notifications to drive engagement.

Amenify 3D Spaces

Amenify’s patented 3D Spaces technology transforms how residents, property managers, and leasing teams design, visualize, and furnish homes or offices backed by AI, AR and VR.

Generative AI-Powered Design → Clients share vision → AI + designers generate personalised 3D Space within 48 hours.
Immersive Visualisation → Interactive VR/AR models viewable on desktop, mobile, or 3D goggles.
1-Click Commerce → Buy furniture, electronics, or services for homes and office directly inside the 3D space via ACommerce.
Leasing Advantage → Properties use 3D goggles + renderings to close prospects faster.
Operational Simplicity → Amenify manages vendors, contracts, compliance, and delivery.

Closing Thoughts

At Amenify, we’ve built an AI-powered, service-agnostic technology platform that evolves and improves with every interaction. For residents, this means a truly seamless living experience, with personalized services that anticipate needs and enhance convenience. For property managers and partners, it leads to increased retention, operational efficiency, and the creation of new, high-value revenue streams. For service providers, Amenify’s platform empowers smarter workflows, operational agility, and sustainable growth. The future of in-home services is intelligent, predictive, and fully integrated—and with Amenify, it’s already transforming the way we live and work.

Amenify: Shaping the Future of In-Home Services with Agentic Resident Commerce